We thank you for visiting and shopping using Kling Eats App.
All orders are processed within half an hour from time of placing the order subject to the order got confirmed from the Kling Eats store. Orders are not shipped or delivered during natural calamities, lockdowns/curfews by concerned Governments, force majeure conditions etc.,
If we are experiencing a high volume of orders, shipments may be delayed by a fewer minutes. Please allow additional minutes in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email or telephone.
Significant delay shall mean and include the delay of more than a hour from the usual time.
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time
Through Swiggy, Just Eat, Uber eats, Zomato etc., Varies from customer to customer and depends with whom we have contracts
Half an hour to Forty Five minutes from the time of accepting the order at Kling Eats store.
No additional shipment charges are charged except the prices mentioned on the price list for each item.
Delivery delays can occasionally occur.
Kling Eats or Spacenet Enterprises India Limited shall not held responsible for the delivery delay occurred due to either incompetent supplier opted by the customer or a supplier opted by customer other than Kilng Eats’ delivery.
The addresses mentioned by the customer before placing the order shall be considered as the true & final address and if no such address is found to delivery section team and / or provided address is found to be a fake address, then shipment will automatically be terminated and no amount shall be refunded subject to the terms and conditions mentioned in the Refund policy.
The change of address in the last minute is entertainable and the same is the sole discretion of Kling Eats delivery team or its associates. If there is no service offered to the particular address changed in the last minute then the change of address is not permissible.
Customer shall at all times ensure full compliance with the applicable provisions, as amended from time to time, of (a) the Information Technology Act, 2000 and the rules thereunder; (b) all applicable domestic laws, rules and regulations (including the provisions of any applicable exchange control laws or regulations in force); and (c) international laws, foreign exchange laws, statutes, ordinances and regulations (including, but not limited to State GST, Central GST, income tax, service tax, etc.,) regarding customer’s use of our service and customer’s listing, purchase, solicitation of offers to purchase, and sale of products or services.
Customer shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.
Customer shall remain solely responsible for the content of the materials posted on the platform or APP.
It is possible that those other users (including unauthorized users or 'hackers') may post or transmit offensive or obscene materials on the APP and that a customer may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about customer due to customer use of the App, and that the recipient may use such information to harass or injure customer. We do not approve of such unauthorized uses, but by using the App, customer acknowledge and agree that we are not responsible for the use of any personal information that customer publicly disclose or share with others on the App. Please carefully select the type of information that you publicly disclose or share with others on the APP.
You will receive a Shipment Confirmation message once your order has shipped containing your detail(s). The tracking will be active within minutes.Damages
Kling Eats APP or Spacenet Enterprises India Limited is not liable for any spoiled food or package change during shipping. If you receive your order spoiled or changes in the package or related issues which are not foreseen, please contact the shipment carrier to file a claim. With respect to these issues, all commercial/contractual terms are offered by and agreed to between Buyers and suppliers’ platform or Application alone.
Please save all packaging materials and /or spoilt one before filing a claim.
We currently do not ship outside the Hyderabad city limits Cash on deliveries are not yet implemented
We do not offer any refunds unless the conditions that are specifically stipulated hereunder are scrutinized and satisfied. Our decision on refunds shall be at our sole discretion and shall be final and binding.
The Refund policy shall be in accordance with shipping policy and cancellation policy.
You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Platform and only in the event of any of the following circumstances:
In the event of any change to the place of delivery and you shall not be entitled to any refund for the same. Delivery in the event of change of the delivery location shall be at our sole discretion.
In the event of any failure to accept delivery, failure to deliver within the estimated time due to customer’s failure to provide appropriate instructions, or authorizations, then such products shall be deemed to have been delivered to customer and all risk and responsibility in relation to such products shall pass to customer and customer shall not be entitled to any refund for the same. Our decision in relation to this shall be final and binding.
Spacenet Enterprises India Limited offers a promotion offer with a promotion digit code with a funny style with a unique pattern.
The Pattern adopted by the Spacenet Enterprises India Limited is to attract more customers as marketing strategy.
Please be informed that the promotional offers are offered as a part of company’s expenditure in the initial stages of business as a marketing strategy.
Please be informed that the promotional offers/ codes offered by the company are for limited period only.
Spacenet Enterprises India Limited offers customer promotional offer in the pattern elaborated below:
Please be informed that promotional amount or bonus offered /received to the customer will be remitted in the customer’s App account and the same may be transferred to his/ her savings bank account and if the promotional offer amount exceeds the amount of Rs. 500 (Rupees Five Hundred only) then the amount deposited in the customer’s App account shall be entitled to transfer it to his / her savings account, only after the completion of two working days. This covenant is included to verify that either the promotional offers are availed by our genuine customers or by some unknown hackers or by cyber thieves.
Please be informed that we offer discounts and additional bonus to customer’s account through PAYU gateway, through the said promotional unique pattern, is only to advertise our delicious food directly through our customers’ mouth.
The offered promotion code is not in violation of any law for time being force in India. The offered patter is also not in violation of any law for time being force in India.